Automate Chargeback Evidence Compilation
Disputing a chargeback successfully requires compiling a specific evidence package within a tight response window — proof of delivery, customer communication history, terms of service acceptance, IP/device data showing account access, prior successful transactions on the account — and assembling this manually across order systems, support tickets, and payment records for every single chargeback is slow enough that many operators simply don't dispute smaller chargebacks at all, effectively eating losses that were winnable with the right evidence compiled in time.
STARTING PRICE
From €799
Complex tier · Multi-system orchestration, custom logic, and higher-volume or higher-risk processing.
Get a quote →Saves roughly 3-6 hrs per chargeback, making disputing smaller chargebacks economically viable again.
How the automation works
We build an automated evidence compilation pipeline that, the moment a chargeback notification arrives, pulls together the specific evidence categories your payment processor's dispute process requires — order and delivery records, the full support ticket history for that customer and order, terms acceptance timestamps, account access and device data — into a submission-ready package before the response deadline. A human still reviews and submits the final dispute, since chargeback outcomes depend on presenting the evidence persuasively and some judgment calls (is this evidence actually strong enough to dispute, or is this a legitimate customer claim), but the multi-hour manual compilation work that used to make disputing smaller chargebacks uneconomical happens automatically.
Process flow
- 01
Chargeback notification received trigger
A chargeback notification from your payment processor triggers the evidence compilation workflow immediately, given the tight standard response deadlines.
- 02
Pull order and delivery records integration
Order details, delivery/tracking confirmation, and any proof of service or product receipt are pulled from your order and shipping systems.
- 03
Pull support and communication history integration
The full support ticket and communication history for that customer and order is compiled, showing prior interactions, any resolution already offered, and account standing.
- 04
Compile into processor-required format ai
All gathered evidence is compiled into the specific format and evidence categories your payment processor's dispute submission requires, ready for final review.
- 05
Route for human review and submission output
The compiled package routes to a team member for a final judgment call on whether to dispute and to submit before the deadline — evidence compilation is automated, the dispute decision and submission remain human-owned.
Inputs
- Chargeback notification and reason code
- Order and delivery/tracking records
- Full support ticket and communication history
- Account access, device, and terms acceptance data
Outputs
- Submission-ready evidence package per chargeback
- Compiled before the response deadline
- Improved economics of disputing smaller chargebacks
- Chargeback outcome and win-rate reporting
Works with
Prefer a fully custom build instead of an off-the-shelf integration? We scope both options during your free consultation — most jobs like this one work fine on standard connectors, but higher-volume or non-standard systems sometimes need bespoke API work, reflected in the complex tier.
Where this goes wrong if you get it wrong
- Chargeback reason codes require different evidence emphasis — 'item not received' needs delivery proof front and center, while 'unauthorized transaction' needs account access and device evidence — compiling the same generic package regardless of reason code weakens the dispute; the compilation needs to prioritize evidence type by the actual reason code.
- Not every chargeback is worth disputing, and treating this as a fully automated dispute-everything pipeline risks disputing cases where the customer has a legitimate claim, which damages the merchant's standing with the payment processor over time — a human needs to make the actual dispute-or-accept judgment call, informed by but not replaced by the automated compilation.
- Response deadlines for chargeback disputes are typically short and non-negotiable — a compilation process that isn't triggered immediately on chargeback notification risks missing the window entirely regardless of how good the eventual evidence package would have been, so the trigger timing matters as much as the compilation quality.
Frequently asked questions
Does this submit the dispute automatically?
No — it compiles the evidence package and routes it for human review and final submission, since deciding whether a chargeback is actually worth disputing requires judgment the automation shouldn't make unilaterally.
How does it know what evidence to prioritize for a specific chargeback?
Evidence compilation is weighted by the chargeback's specific reason code — delivery proof for 'item not received,' account access data for 'unauthorized transaction,' and so on — rather than assembling one generic package for every case.
Is this worth it for smaller chargebacks?
That's exactly the gap this closes — many operators skip disputing small chargebacks because manual evidence compilation isn't worth the time relative to the amount, but automated compilation makes disputing economically viable even for smaller amounts.
How does this integrate with Stripe specifically?
It reads chargeback and dispute notifications from your Stripe account and pulls order, delivery and support data into the specific evidence fields Stripe's dispute submission process asks for, rather than a generic evidence document that needs manual reformatting before submission.