Automate Proof of Delivery Capture and Filing
Proof of delivery — a signature, a photo, a scan confirmation — gets captured by the driver or carrier at the moment of delivery, but then it lands wherever that particular carrier or driver app happens to store it, disconnected from the order it belongs to. When a customer disputes a delivery or a payment gets held up pending confirmation, someone has to go hunting across carrier portals, driver apps and email attachments to find the right POD for the right order, and if it can't be found fast enough, the dispute gets settled in the customer's favor by default. Across multiple carriers and delivery methods, there's rarely one place POD evidence consistently lands, which turns a routine confirmation into a research project exactly when speed matters most.
STARTING PRICE
From €299
Standard tier · Multi-step workflow with AI extraction/decisioning and 2-3 integrations.
Get a quote →Saves roughly 4-6 hrs/week for a logistics or customer service team.
How the automation works
We pull proof of delivery — signature captures, photos, scan confirmations — from every connected carrier and driver app automatically as it's generated, and match it to the originating order and shipment record immediately rather than leaving it in the carrier's own system. Each POD is filed against the order with delivery timestamp and location data attached, searchable by order number, customer or delivery date instead of requiring someone to know which carrier handled a given shipment before they can even start looking. Deliveries missing expected POD past a reasonable window get flagged proactively, so a gap gets caught and chased before it turns into an unresolvable dispute weeks later.
Process flow
- 01
POD generated at delivery trigger
A signature, photo or scan confirmation captured by the driver or carrier at the point of delivery is pulled in automatically as soon as it's generated.
- 02
Match to order and shipment ai
Each POD is matched automatically to its originating order and shipment record using tracking number, order reference or delivery address.
- 03
File centrally with metadata integration
The POD is filed in a central, searchable record with delivery timestamp, location and carrier attached, rather than left inside the originating carrier or driver app.
- 04
Monitor for missing PODs ai
Deliveries marked complete without a corresponding POD received within the expected window are flagged for proactive follow-up with the carrier.
- 05
Enable fast retrieval output
PODs are searchable by order number, customer, delivery date or carrier, so a dispute or payment hold can be resolved with a lookup instead of a multi-system search.
- 06
Retain for compliance window integration
PODs are retained for the required retention period per your record-keeping obligations, ready for audit or dispute resolution well after the delivery date.
Inputs
- Carrier and driver app delivery confirmations
- Order and shipment records
- Delivery timestamp and location data
- Record retention requirements by customer or contract
Outputs
- Centrally filed POD matched to order
- Searchable POD archive by order, customer or date
- Missing-POD exception queue
- Dispute-ready delivery evidence package
Works with
Prefer a fully custom build instead of an off-the-shelf integration? We scope both options during your free consultation — most jobs like this one work fine on standard connectors, but higher-volume or non-standard systems sometimes need bespoke API work, reflected in the complex tier.
Where this goes wrong if you get it wrong
- A POD sitting only in a carrier's own portal or a driver's app, disconnected from the order it belongs to, is effectively unusable during a dispute — the capture needs to match and file it against the order immediately, not rely on someone remembering which system to check weeks later.
- A signature capture with no timestamp or location metadata attached is weak evidence in a genuine delivery dispute — the filing needs to preserve the full context (time, GPS location, recipient name if captured) alongside the signature or photo itself, not just the image.
- Deliveries that never generate a POD at all — a driver who forgets to capture one, a carrier integration gap — are a bigger risk than PODs that are merely hard to find, and the monitoring needs to actively flag missing PODs against completed deliveries rather than only organizing the ones that did come through.
- Retention periods for delivery evidence vary by customer contract or regulatory requirement, and discarding PODs on a default retention schedule that's shorter than what a specific contract requires leaves you without evidence exactly when a delayed dispute finally surfaces.
Frequently asked questions
Does this work across multiple carriers and delivery methods?
Yes — POD capture connects to each carrier or driver app's confirmation feed and normalizes it into one central, searchable record regardless of source.
What happens if a delivery has no POD?
Deliveries marked complete without a POD received in the expected window are flagged for proactive follow-up with the carrier, rather than discovered missing only when a dispute comes in.
How long are PODs retained?
Retention follows your configured requirement, which can vary by customer contract or regulatory obligation, rather than a single default period applied to everything.
Can PODs be retrieved quickly during a live dispute?
Yes — PODs are searchable by order number, customer or delivery date, so retrieval during an active dispute is a lookup rather than a multi-system search across carriers.